Repair jobs
We diagnose the fault before we quote a price. If the device turns out to need more than the fault you described, we tell you the new price and start work only once you approve it — we do not repair anything you have not agreed to pay for.
- Quotes are for the fault diagnosed on the day; a different fault found once the device is open is quoted separately.
- If you decline a quote, a diagnostic fee may apply for the time already spent opening and testing the device.
- Turnaround times we give are estimates. They can move if a part has to be ordered in.
Parts and warranty
We tell you whether a part is genuine or a compatible equivalent before we fit it, and the invoice names the exact part used. Every repair carries a ninety-day warranty on the part we replaced and the work we did.
- The warranty covers the part failing or the repair coming loose under normal use.
- It does not cover physical damage, liquid damage, or a fault unrelated to the repair we carried out.
- Opening the device elsewhere after our repair ends the warranty on that repair.
Uncollected devices
We message and call you once a repair is finished. If a device is not collected within 90 days of that notice, we may charge a storage fee for the time it sits with us, and after a further notice period we may treat the device as abandoned and dispose of it to recover the cost of the parts and work already done.
Parts orders and delivery
Parts bought online or in the shop are covered by the following:
- Prices are in Saudi Riyal and can change without notice on items that have not yet been ordered.
- Delivery is handled by our delivery partner, and the delivery charge for your address and order is shown at checkout before you pay.
- An unopened, unused part can be returned within 7 days of delivery for a refund or exchange. A part that has been fitted or shows signs of use cannot be returned.
- If a part arrives faulty or wrong, tell us within 48 hours of delivery and we will replace it or refund it at no cost to you.
Payment
We accept cash and card in the shop, and card payment online through our payment provider. We do not store your card details — the payment provider handles and secures that transaction.
Liability
We are not liable for data loss on a device that was already failing before we received it, which is why we ask you to back up before board-level or storage work. Beyond that, our liability for any repair or order is limited to the price you paid for it.
Your information
What we collect about you and your device, and what we do with it, is set out separately in our privacy policy.
Changes to these terms
When we change this page we update the date at the top. Continuing to use the site or bring us a repair after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and any dispute is subject to the jurisdiction of the courts of Riyadh.
Questions about these terms
Message or call us and we will talk you through anything that is unclear.